Refund and Returns Policy for Novitrend

Effective Date: December 6, 2024

Introduction

At Novitrend, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with the products you have received, our Refund and Returns Policy provides you with the necessary information to return or exchange your items in a hassle-free manner.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be in new, unused condition, with all tags, packaging, and accessories intact.

  • Returns must be initiated within 30 days of the delivery date.

  • Certain products, such as personalized items, sale or clearance items, and gift cards, are not eligible for returns unless they are defective or damaged.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  • Contact us: Reach out to our customer support team at contact@novitrend.com or call us at (402) 555-1234 to request a return authorization. Provide your order number, the items you wish to return, and the reason for the return.

  • Return Authorization: Once we approve your return, we will provide you with a return authorization number and instructions on how to send the item back.

  • Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a tracked shipping service to ensure the item is returned safely.

  • Processing Time: Once we receive the returned product, we will process the return within 5-7 business days. Please allow additional time for the refund to appear on your payment method.

3. Refunds

Refunds will be issued to the original payment method once the returned item is inspected and processed. Please note the following:

  • Shipping Fees: Original shipping fees are non-refundable, except in cases of defective products or errors on our part.

  • Restocking Fees: In certain cases, a restocking fee may apply, which will be deducted from your refund. This fee applies to certain categories of products and will be clearly stated at the time of return request.

  • Partial Refunds: If the returned item is damaged or shows signs of excessive use, we may issue a partial refund based on the condition of the product.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer support team. If the new item is of higher value, we will charge you the difference. The exchange process follows the same steps as returns, and the item must meet the eligibility requirements.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will provide you with a prepaid return label for the return shipping. Upon inspection, we will either issue a full refund or send you a replacement product, depending on your preference and availability.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made items
  • Digital products, such as downloadable content
  • Gift cards

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders are processed quickly, and cancellations can only be made before the product is shipped. Once the item has been dispatched, the return policy applies.

8. Contact Us

If you have any questions or concerns regarding returns, exchanges, or refunds, our customer support team is available to assist you. Please reach out to us via: